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Warranty Coordinator

Date:  Apr 22, 2021
Location: 

Lindsay, NE, US, 68644

Travel:  Up to 10 % Travel
Company:  LMfg-Irrigation-Domestic
Description: 

Position Summary

 

We are looking for a dedicated, career driven person to join our Warranty Claims Division.  This individual will be identifying technical problems, analyzing warranty claims, issue reports, handling customer complaints, collaborating with service centers, take phone calls from customers, manage the warranty claims team and report to the Director of Global Quality.


 

Job Requirements

 

  • Work collaboratively with our dealer network to process warranty claims on behalf of Lindsay’s global customer base
  • Apply corporate policies to claims to determine Lindsay’s participation in the submitted warranty claim
  • Work directly with the Lindsay sales, service, manufacturing, and engineering teams to resolve questions for dealers
  • Review/Organization of warranty claims.
  • Understand the volumes and trends of issues and what contributes to them.
  • Analyze the data to understand what corrective actions need to be taken.
  • Work to understand and determine initial root cause on warranty returns and make recommendations to Senior Management based on your findings.
  • Provide sufficient detailed analysis to enable warranty cost reduction activities across all customers.
  • Identify and coordinate improvement activities aimed at warranty cost reduction and where applicable implement warranty cost recovery from the supply chain.
  • Manage the customer specific requirements and offer technical support.
  • Work mostly independently with minimal supervision.
  • Escalates unresolved customer issues to appropriate levels.
  • Monitors customer satisfaction levels by leading customer satisfaction surveys.
  • Processes returned products to determine initial root cause analysis for Warranty issues.
  • Provides support for global dealer network.
  • Completes any other task assigned by management.

 

 

 

QUALIFICATIONS:

 

  • Minimum 3 years of work experience in related field and/or hold a degree in data analysis, customer service,  as well as demonstrated leadership and management skills within a team-oriented environment are necessary.
  • Strong manufacturing background, demonstrated knowledge and experience with mechanical process equipment, process automation systems and electrical systems.
  • Good working knowledge of PC applications such as Word, Excel, and Outlook.  Microsoft Navision/BC or a modern ERP system is a plus.
  • Superior verbal, written, and listening skills, and good data management and analysis skills are required.
  • Individual should possess a personal style and level of capability that will command respect within both warranty and operating departments.
  • A high level of organizational skills and an enthusiastic/positive approach to work are necessary and attention to detail.
  • High level of initiative and the ability to prioritize are important

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Lindsay Corporation does not accept unsolicited referrals or resumes from any source other than directly from candidates. We will not consider unsolicited referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. Lindsay Corporation will not pay a fee to a recruiter or agency that does not have a signed vendor agreement with Lindsay Corporation. Any resume or CV submitted to any employee of Lindsay Corporation without having a vendor agreement in place will be considered property of Lindsay Corporation. Lindsay Corporation will not be held liable to pay a placement fee.


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