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Global Technical Support Engineer

Date:  Nov 13, 2021
Location: 

Omaha, NE, US, 68022

Travel:  Up to 10 % Travel
Company:  LMfg-Irrigation-Domestic
Description: 

Organization Summary

Lindsay Corporation is a global company, headquartered in Omaha, Nebraska, focused on providing irrigation and infrastructure solutions to meet the needs of a growing population. As one of the world’s leading providers of irrigation and water management, its Zimmatic systems are operating in more than 90 countries. Lindsay Corporation’s infrastructure division offers a wide range of products that aid in roadway maintenance and transportation safety. Since 1955, Lindsay Corporation has been at the forefront of research and development of products and services designed to meet the needs of a constantly evolving world.

 

Position Description

Lindsay Corporation has an exciting opportunity for a Global Technical Support Engineer to join the global headquarters in Omaha, NE. This role will have global responsibilities for assisting FieldNET and Irrigation users (Dealers, Growers and Internal) with advanced operational and technical support needs through multiple medias. This position will be responsible for providing quality of service and support in a variety of areas including global help desk support, internal and external FieldNET user training and orientation, issue tracking and escalation, fulfilling information requests, remote technical, systems, software and hardware troubleshooting, customer assurance and new product development, new features, bug fixes and warranty testing and validation.

 

 

Duties & Responsibilities

• Build an in-depth knowledge of the entire FieldNET product suite and how it interacts with our Lindsay Zimmatic products and third-party equipment.

• Achieve an in-depth working knowledge of competitor's telemetry and pivot systems to assist dealers on set-up, installations, differences in wiring schematics and troubleshooting.

• Make independent decisions regarding identification of issues, root cause and a plan of action to resolve issues presented.

• Handle the more complex troubleshooting issues including 3rd party vendor escalations.

• Develop and deliver training using multiple medias that include in-person, webinar, video and phone.

• Independently design radio networks for users. Make recommendations on equipment needed to build the network. Assist with installs and provide after install support.

• Identify, document and proactively communicate solutions to issues as presented. (Dealer letters, PSU letters, product notifications, issues escalations, end customer communications, etc.) • Provide description of issues/bugs, complete ticket requirements and submit for resolution prioritization.

• Assists with installations, configuring systems, diagnosing hardware and software faults and solving technical and application problems, either over the phone or in person.

• Documents accurate case records of customer issues, status progress and problem resolutions utilizing our department case management system.

• Writes new procedures and updates existing as needed.

 

Preferred Qualifications

• Bachelor's degree and/or previous experience working in an agriculture, engineering or electrical field. Customer Support/Help Desk environment experience will also be considered.

• Excellent verbal and written communication skills.

• Robust problem-solving skills, the ability to learn from doing, personal accountability, and a positive and professional attitude.

• Knowledge of electrical systems

• Ability to work in a fast-paced, team-oriented environment where you will successfully manage multiple user cases simultaneously.

• Ability to communicate technical problems and solutions to train and outline issues identified.

• Good organizational skills and the ability to multi-task is essential.

• Savvy with Microsoft office and web-based applications.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Lindsay Corporation does not accept unsolicited referrals or resumes from any source other than directly from candidates. We will not consider unsolicited referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. Lindsay Corporation will not pay a fee to a recruiter or agency that does not have a signed vendor agreement with Lindsay Corporation. Any resume or CV submitted to any employee of Lindsay Corporation without having a vendor agreement in place will be considered property of Lindsay Corporation. Lindsay Corporation will not be held liable to pay a placement fee.


Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs

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