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Senior Specialist, Product Service & Support (Regional)

Date:  Jul 4, 2025
Location: 

Omaha, NE, US, 68022

Travel:  Up to 25 % Travel
Company:  LMfg-Irrigation-Domestic
Description: 

Senior Specialist, Product Service & Support (Regional)

 

Organization Summary

Lindsay Corporation (NYSE: LNN) is a leading global manufacturer and distributor of irrigation and infrastructure equipment and technology. Established in 1955, the company has been at the forefront of research and development of innovative solutions to meet the food, fuel, fiber and transportation needs of the world’s rapidly growing population. Lindsay’s irrigation segment includes solutions for agricultural irrigation systems, remote irrigation management and scheduling technology as well as irrigation consulting, design and industrial IoT solutions. Also, a global leader in the transportation industry, Lindsay’s infrastructure segment manufactures equipment to improve road safety and keep traffic moving on the world’s roads, bridges and tunnels. As a global company, Lindsay is committed to growing a healthy culture worldwide in which diversity is supported, and employees are empowered. Lindsay’s values (leadership, integrity, collaboration, accountability and respect for others) help drive us to accomplish our mission by working together – because we know we can go farther and faster as a team than we can as individuals.  

 

Position Description

This role will primarily be responsible for assisting FieldNET and Zimmatic dealer technicians with advanced mechanical, electrical, operational and technical support needs through multiple medias. In addition, this position will work closely with our Quality, Product Management, System Support and Engineering teams to identify root causes, and perform customer acceptance testing to collaboratively drive resolutions quickly and efficiently.

 

Position Details

This is a full-time position that can be based at our Corporate Headquarters in Omaha, Nebraska or one of our regional support areas. This position is part of our centralized phone support group, however, based on business needs, day and overnight travel will be required as needed to support our dealers. Position level will be determined based on a combination of education and relevant job experience.  This role will be responsible for assisting FieldNET and Zimmatic dealer technicians with advanced mechanical, electrical, operational and technical support needs through multiple medias. This position reports to the Director of Irrigation Product Support and Training. Benefit package includes Paid Time Off, Medical, Dental, Vision, Life Insurance, Tuition reimbursement and more.

 

Duties & Responsibilities

  • Always represent the company’s best interest, maintain the highest level of integrity and professionalism.
  • Provide product support, troubleshooting system and training on the phone, via email or in person to our dealer network and internal teams
  • Proficiently and safely use power and manually operated tools and equipment to perform and train irrigation installation, trouble shooting and maintenance.
  • Keep accurate records, promote job worksite safety, provide excellent customer support, exhibit pride and quality workmanship.
  • Ability to provide comprehensive technical support on all Lindsay irrigation product lines, document safe and efficient repair methods, and assemble training to support external and internal technical personnel in these actions.
  • Develop, administer, and deliver training content to Dealers and internal teams.  Training formats include online and in-person sessions.
  • Understand product fully to offer insights into new product development, product validation for performance, and proper instructions for dealer technicians.
  • Recreate field issues, offer guidance on application and advice on best practices to assist dealers in growing their businesses through technician competency.
  • Maintain and care for company equipment, tools, and vehicles.
  • Attend training classes and seminars as requested.

 

Qualifications

  • Ability to aspire to and demonstrate Lindsay’s Vision, Values and Behaviors daily.
  • 4-year degree in Mechanized systems Management, Agriculture, Mechanical or Electrical Engineering or Professional Electrician Certification (Masters or Journeyman) or combination of relevant experience and education will be considered.
  • Knowledge of electrical systems and willingness to learn the National Electrical code.
  • Bilingual with proficiency to read, write and speak English and any of the following languages Spanish, Portuguese, German, French or Arabic, highly preferred.  
  • Self-motivated, possess strong leadership skills, and professional in appearance and actions.
  • Detail oriented, possess critical thinking skills and is driven by quality results.
  • Well organized with strong communication skills (written and verbal) and ability to multi-task.
  • Robust problem-solving skills, with ability to learn from doing, hold personal accountability, and maintain a positive and professional attitude.
  • Strong customer service background.  
  • Ability to work independently and as part of a team-oriented environment where you will successfully manage multiple dealer cases simultaneously.
  • Must take ownership of work and own the responsibilities of making sure things are done accurately and customer expectations are met.
  • Ability to work under pressure and adapt to changing priorities with minimal supervision.
  • High level understanding of Microsoft Office and web-based applications.
  • Willingness to travel across the United States for training and troubleshooting. Open to the possibility of traveling internationally.
  •  Ability to work overtime and  weekends should workload warrant.
  • Must have a valid driver’s license and willing to travel with company supplied vehicle.

 

#LICC1

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Lindsay Corporation does not accept unsolicited referrals or resumes from any source other than directly from candidates. We will not consider unsolicited referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. Lindsay Corporation will not pay a fee to a recruiter or agency that does not have a signed vendor agreement with Lindsay Corporation. Any resume or CV submitted to any employee of Lindsay Corporation without having a vendor agreement in place will be considered property of Lindsay Corporation. Lindsay Corporation will not be held liable to pay a placement fee.


Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs
Job Segment: R&D Engineer, Senior Product Manager, Electrical, Electrician, Electrical Engineering, Engineering, Operations

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