Customer Service Coordinator

Date:  Jul 24, 2024
Location: 

Rotterdam, NL, 3012NJ

Travel:  Up to 10 % Travel
Company:  Lindsay Netherlands
Description: 

CUSTOMER SERVICE COORDINATOR

 

ORGANIZATION SUMMARY

Lindsay Corporation is a global company, headquartered in Omaha, Nebraska, focused on providing irrigation and infrastructure solutions to meet the needs of a growing population. As one of the world’s leading providers of irrigation and water management, its Zimmatic systems are operating in more than 90 countries. Lindsay Corporation’s infrastructure division offers a wide range of products that aid in roadway maintenance and transportation safety. Since 1955, Lindsay Corporation has been at the forefront of research and development of products and services designed to meet the needs of a constantly evolving world.

 

POSITION DESCRIPTION:

The Customer Service Coordinator is responsible to support the International Customer Service team taking an active role in driving sales and services and ensuring complete customer satisfaction. 

 

 

KEY PERFORMANCE AREAS AND ASSOCIATED ACTIVITIES:

As an employee of Lindsay B.V.  the employee’s responsibilities are, but not limited to:

 

  • Delivering quotations as required to customers and dealers in a very accurate manner and within stablished deadlines follow up thereof with Application Engineering.
  • Process Orders timely and follow up thereof with Finance-Logistics-Supply Chain departments.
  • Ensures exceptional customer satisfaction with accuracy and professionalism while processing quotes and customer orders.
  • Keeps track and trace on quotations and orders that sticks in a timely manner.
  • Process and follow up warranty claims with QC department.
  • Assists in the resolution of customer complaints, returns and exchanges. Responds to and directs where necessary, customer inquiries.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Maintenance and effective management of product quoting tools / ICS manual.
  • Establish and maintain a professional and ethical trust relationship with clients/customers/agents/dealers through service excellence and support.
  • Provide service and support data to Territory Managers Sales Manager, tracking information, prepare reports and communication.
  • Provides appropriate technical support based on product knowledge to dealers in consultation with Application Engineering.

 

 

REQUIRED STANDARDS (JOB HOLDER AND HIS/HER DEPARTMENT) IN TERMS OF MEASUREMENT / KEY PERFORMANCE INDICATORS (KPI’s)

  1.  Average handling time of quotes and orders
  2. First contact resolution rate
  3. Positive customer satisfaction rating

 

 

MINIMUM REQUIREMENTS:

Competencies:

 

  • Knowledge of basic mathematics concepts and its applications, basic knowledge in finance and accounting,
  • Understanding of basic engineering terms,
  • Basic knowledge of supply chain-logistics,
  • Can engage and work as part of a multicultural team and interact with multicultural customers,
  • Able to monitor and assess performance as well as take corrective measures where required,
  • Capacity to work independently and seek out assistance as required,
  • Can deliver reliable and consistent outputs,
  • Has the ability to plan, organize and prioritize efficiently to effectively serve all customers,
  • Has the ability to resolve customer concerns in a diplomatic, professional manner,
  • Multitasking,
  • Ability to align with Lindsay’s values and behaviours.

 

Skills (Technical, Behavioral, and other):

 

  • Fluent in English, Arabic and French
  • Excellent communication skills
  • 2-3 years’ relevant work experience
  • Order management
  • Solid computer skills, including MS Office, particularly Excel - any ERP type of system is a plus!
  • Good analytical and problem solving skills
  • Excellent interpersonal skills as well as verbal and written communications 
  • Time management skills
  • Ready to learn from other experiences and to provide suggestions to improve processes
  • Pro-active, ability to work in a fast-paced international team environment

 

Preferred Skill Set (but not required):     

 

  • HBO /Bachelor's degree in Business Studies or Finance
  • Customer service requirements within the company’s industry would be advantageous.
  • Irrigation industry knowledge
  • Technical background in the Irrigation business would be a plus.
  • NAV/ BC + Sales Force.

#LICC1

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Lindsay Corporation does not accept unsolicited referrals or resumes from any source other than directly from candidates. We will not consider unsolicited referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. Lindsay Corporation will not pay a fee to a recruiter or agency that does not have a signed vendor agreement with Lindsay Corporation. Any resume or CV submitted to any employee of Lindsay Corporation without having a vendor agreement in place will be considered property of Lindsay Corporation. Lindsay Corporation will not be held liable to pay a placement fee.


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