Manager, Project Controls & Customer Service

Date:  Jul 11, 2024
Location: 

Rotterdam, NL, 3012NJ

Travel:  Up to 10 % Travel
Company:  Lindsay Netherlands
Description: 

MANAGER, PROJECT CONTROLS & CUSTOMER SERVICE

 

ORGANIZATION SUMMARY

Lindsay Corporation is a global company, headquartered in Omaha, Nebraska, focused on providing irrigation and infrastructure solutions to meet the needs of a growing population. As one of the world’s leading providers of irrigation and water management, its Zimmatic systems are operating in more than 90 countries. Lindsay Corporation’s infrastructure division offers a wide range of products that aid in roadway maintenance and transportation safety. Since 1955, Lindsay Corporation has been at the forefront of research and development of products and services designed to meet the needs of a constantly evolving world.

 

POSITION DESCRIPTION:

The Manager, Project Controls and Customer Service, who will be located in Rotterdam, Netherlands, is responsible and accountable for (i) the International Customer Service team (ii) Project Management Support, taking an active role in providing administrative and operational support to the Sales and Projects Team ensuring Customer Satisfaction and Project Success through the Projects life cycle. The position will contribute to the company’s operational effectiveness and efficiency in terms of Client/Customer and Dealer support and successful projects delivery.

 

*** Please know, we are unable to sponsor candidates or offer relocation assistance for this position.  Candidates who require VISA support or who do not live in the local vicinity of the office location will not be able to move forward in the interview process.

 

KEY PERFORMANCE AREAS AND ASSOCIATED ACTIVITIES:

As an Employee of Lindsay, the Employee’s responsibilities are, but not limited to:

 

  1. Manage the timely delivery of quotations/bids in connection to the dealers and end customers inquiries and tender requests.
  2. Manage the order fulfillment considering sales objectives and operational and logistical constraints.
  3. Management of allocated resources to execute efficiently on the offer and acceptance process and drive the order fulfillment in the most efficient and cost effective manner.
  1. Skill-building of the customer service team members to stay aligned with the market expectations on the deliverables. Ability to create new strategies and tools to achieve customer satisfaction, internally and externally.
  1. Problem solving & adaptability: Navigate through challenging situations professionally and efficiently in a fast -paced, evolving multicultural environment for achieving customer satisfaction, internally and externally.
  2. Proper and effective communication strategy with customers, dealers and internal stake holders to execute orders and project fulfillment.
  1. Work cross functionally with Sales, Operations, Finance Teams within the various Business Units in EMEA& APAC region to deliver bi- weekly S&OP reports
  1. Coordinate with the Engineering Team that timely responses are delivered to Dealers, customers and the customer service team on Technical related issues and Product selection..
  1. Ensure that all relevant internal Policies and Protocols related to the Order Management are adhered to.
  1. Work closely with the Legal Team to ensure that sales related transactions adhere to the Regulations to which the Company is legally bound.
  1. Maintain and Update the CRM platforms /Project Funnel in consultation with the Sales and Project Teams.
  2. Provide Project Management Support to the Project Team in terms of project planning and scheduling ,
  1. Cost estimates and monitoring including Change Order process, capturing progress measurement on ongoing projects and creating alerts on critical deviations and risks.
  1. Prepare Draft Purchase Contract Agreements in consultation with the Legal Team. Follow up on the Ongoing Contracts and drafting of contractual letters
  1. Motivate and train reporting employees, including regular performance appraisal and establish time related corrective actions.

 

REQUIRED STANDARDS (JOB HOLDER AND HIS/HER DEPARTMENT) IN TERMS OF MEASUREMENT / KEY PERFORMANCE INDICATORS (KPI)

  • Customer Service Operational support successfully delivered in targeted markets and to achieve planned sales growth.
  • Project Success through the timely delivery and established costs plans.
  • A professional Client/Customer/Dealer/Agent service/support database is maintained.
  • Exemplary service/support coordination within the broader Company (Lindsay Corporation).
  • Meet agreed customer service delivery targets.

 

REQUIREMENTS: 

Competencies:

  • 5 years’ relevant work experience in a manufacturing/ construction environment
  • Knowledge of mathematics, fundamentals of economics and accounting
  • Engineering knowledge
  • Project Management
  • Able to monitor and assess performance as well as take corrective measures where required
  • Able to lead a multicultural international team
  • Able to work collaboratively with a range of individuals and departments (from production staff to external vendors and suppliers)
  • Ability to influence others to ensure that deadlines are met, and projects are completed
  • Strong customer service orientation
  • Sound knowledge of Incoterms and various international payment methods

 

Skills (Technical, behavioral and other):

  • Excellent verbal and written communications skills - 2 languages at the minimum, English being compulsory, additionally French or Arabic will be an advantage
  • An appropriate related qualification (graduate level) preferably in Mechanical or Electrical Engineering or Quantity Surveying
  • Excellent Communication and Presentation skills
  • Solid computer skills, including MS Office (MS Project) NAV system
  • Familiarity with Customer Relationship Management System software
  • Good analytical, time management and problem solving skills
  • Basic Accounting skills
  • Excellent interpersonal skills

 

Preferred Knowledge:

  • ERP systems such as Microsoft Navision, Business Central or others
  • Understanding of various marketing and sales touchpoints
  • Customer service requirements within the company’s industry
  • Industry knowledge including competitors
  • Sales Force for CRM and Account Management
  • Quantity Surveying
  • MEP Estimates
  • Various type of sales/construction contract models
  • Engineering – Civil, Mechanical or Electrical

#LICC1

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Lindsay Corporation does not accept unsolicited referrals or resumes from any source other than directly from candidates. We will not consider unsolicited referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. Lindsay Corporation will not pay a fee to a recruiter or agency that does not have a signed vendor agreement with Lindsay Corporation. Any resume or CV submitted to any employee of Lindsay Corporation without having a vendor agreement in place will be considered property of Lindsay Corporation. Lindsay Corporation will not be held liable to pay a placement fee.


Job Segment: R&D Engineer, CRM, Fulfillment, Electrical Engineering, Project Manager, Engineering, Technology, Operations